Welcome

“Remember, your output is not a work of art; it's a work product designed to help the customer - whoever the customer is.”

― Krista Van Laan, The Insider's Guide to Technical Writing

I'm a technical writer with a strong foundation in technology and a passion for making complex information accessible across industries. Drawing on more than 15 years in technical support and systems administration, I create clear, accurate documentation for diverse audiences, from end users to technical teams.

My experience spans installation and user guides, quick-reference materials, release notes, and knowledge-base content. This background gives me a user-centric, detail-oriented approach that translates well to regulated and highly technical environments such as healthcare, finance, and government.

I’m passionate about helping people understand and use products with confidence and about supporting organizations with documentation that meets business goals and customer needs.

This portfolio showcases recent projects to demonstrate my writing style and skills. Some were created in my capacity as a technical writer for employers; others were developed independently.